Inside Sales Representative

Location: Fowlerville, MI

Department: Inside Sales

Type: Full Time

Min. Experience: Experienced

Total Security Solutions’ benchmark of success is based on our team’s ability to honor all commitments with integrity, build lasting client relationships, and provide the best customer service in our industry. We have taken more than three decades of experience in bullet resistant barrier systems, and raised the bar within our industry.

Named to both Inc. 5000 List of the Fastest Growing Companies in America and to the Michigan 50 Companies to Watch, Total Security Solutions recognizes that our company’s growth can be directly attributed to our team members – from the front office and sales to our shop floor – who work hard each day to build a quality bullet proof glass product. We are continuously seeking individuals with the desire to build their careers while helping expand our business and drive innovation in our industry.

Why Consider a Career at Total Security Solutions?

  • TSS is a progressive organization that is committed to excellence and operates collaboratively and proactively to solve problems and exceed expectations. 
  • We’re financially strong and we are positioned for tremendous growth.  
  • Our leadership team is committed to maintaining our company culture, embodied in our core values.
  • We have a strong leadership team with extensive industry experience. You can count on this team to be effective partners.
  • We’re entrepreneurial. Ideas are encouraged and you will be given a high degree of autonomy to reach your established goals.

Total Security Solutions is looking for a qualified individual to join our team as an Inside Sales Representative. This is a full-time position based in our Fowlerville, MI headquarters and reports to the Sales Manager.

As our Inside Sales Representative, you will help manage the day to day lead tracking and routing for the sales team. You will work with the Sales Manager to ensure phones are answered and customer inquiries are handled in a professional and timely manner.  Our business is built on our reputation for superior quality and service, so you will be expected to maintain our high standards when interacting with customers, employees, partners, and vendors.


  • Educate prospective customers about our products and services
  • Respond to inbound web and phone inquiries
  • Monitor real time web chat on the TSS web site
  • Schedule meetings and calls between prospects and TSS inside sales guides
  • Provide intelligence about promoted leads to assigned inside sales guides
  • Maintain accurate and thorough records of communication in our CRM system
  • Evaluate leads using online marketing tool and internet research
  • Communicate  key differentiators to customers
  • Coordinate trade show activities
  • Research and identify key decision makers and and strategic opportunities
  • Coordinate with Sales and Project Management on any job issues
  • Other tasks as assigned


  • Bachelor’s Degree or equivalent
  • Excellent interpersonal, time management and organizational skills
  • Excellent writing ability, verbal communication, phone, and presentation skills
  • Detail-oriented and able to switch-task easily
  • Building construction experience helpful, but not required
  • Salesforce CRM, Microsoft Word, Excel, and Powerpoint proficiency
  • Google Apps experience
  • Accurate and rapid typing skills (35-45 wpm)

Successful candidates will demonstrate:

  • High energy level
  • Curious nature
  • Collaborative work ethic
  • Commitment to excellence
  • Mindset of continuous improvement
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